Neighbors of John Travolta and Kelly Preston in Ocala, Fla., tell Life & Style of their deep sorrow over the Jan. 2 death of the couple's 16-year-old son, Jett.

"I'll always remember Jett's beautiful smile. If you had a bad day, it was his smile that warmed your heart," Jacob Urbowicz, who lives next door to the Travoltas in Jumbolair, a community built around a private airstrip, tells Life & Style.

"Jett was very happy whenever we saw him. My memory is of him waving at us every time he went by on a golf cart. He would ride around in it for fun on the property with two caretakers. He was never alone.

"This is a small community. John's famous, but he was always one of us. It's devastating; no words can describe what they lost. Our thoughts and prayers are with them."

Jacob's wife, Lisa, also extends her deepest sympathies to the family.

"As the mother of two boys, I can understand the heartache they must be going through," she tells Life & Style.

"You see them grow up, and then something like this happens -- it's just...too much. It's something you cannot even describe in words."

For more on this developing story, pick up the new issue of Life & Style, on newsstands Wednesday.

Photo Credit: REUTERS/Courtesy of the Travolta family/Rogers & Cowan