She’s setting the record straight! After facing major customer backlash, Jaclyn Hill has finally spoken out about the concerns surrounding her lipstick collection. “I want to address some of the issues that my customers are having with my first launch of my brand, Jaclyn Cosmetics, and my lipsticks,” the popular YouTuber, 28, expressed. ICYMI: A number of people began to report on Twitter that Jaclyn’s lipstick appeared contaminated with hair and other unknown materials. 

“I’m not gonna run away from this,” the beauty guru continued. “I know it’s taken me a couple days to get all my ducks in a row and get this video out for you guys, but I have been going through all the documentation, and on the phone with labs and chemists and the owner of my lab and my entire team for several days, and doing a very in-depth investigation to figure out exactly what’s going on so I can give you the most informed information as a brand owner.”

“The first thing I want to address before anything else is the accusations that my lipsticks are expired, moldy or hazardous in any way, shape or form,” Jaclyn assured, along with showing viewers the laboratory report. “My lipsticks are not moldy, they are not contaminated, they are not unsafe for you in any way shape or form,” Jaclyn noted. “Every single ingredient in my lipsticks is new and FDA approved.”

The brunette beauty then went on to specifically address the various issues customers were experiencing with the lipstick — i.e. fibers, holes, black dots, etc. “What these black dots are, are actually oxygen bubbles and they are lifting to the surface when my lipstick bullet is being cooled off from a hot temp,” Jaclyn said. “Sometimes they don’t make it all the way through … it is oxygen and 100 percent safe.”

“My lab used white cotton gloves — they were cleaning vats with a towel,” she said of the hair-like material. “Those two things combined with the white fuzzies coming off of their gloves. It is so unacceptable.” Unacceptable, indeed. That said, Jaclyn is definitely owning up to the oversight and making sure that her customers are compensated properly.

“Contact … show them proof, we will take care of everything for you and make it right,” Jaclyn concluded. Here’s hoping that in a few months, this fiasco will be behind her and her business will continue to thrive.

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